Frequently Asked Questions
Placing the Order
Simply click “Add to Cart” for the product that you want to purchase and click “Checkout” under the cart menu drop down to complete the purchase.
If your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking “Add to Cart”.
Yes, you can choose as many item(s) as you want, just click “Add to Cart” and go back to the product page you are interested in and click “Add to Cart” on that item as well before proceeding to “Enter Shipping Address” to finalize your order.
Yes, you can ! During the checkout process you are able to enter any shipping address and specify a different billing address.
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.
We securely accept all major credit cards.
Yes, it is 100% safe and secured !
Our payment provider automatically & securely processes your order immediately after it is placed.
We provide free worldwide shipping to over 200 countries & regions.
We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.
The estimated time of processing and production time for your order to ship out is about 1 – 3 business days. It may take up to 7 business days if there’s some rare issue at the production.
The average time of shipping and delivery are estimated below :
Average transit times to the United States:
5 – 20 Business days
Average transit times to International:
17 – 45 Business days
Please consider Holiday might impact delivery time.
Yes, we provide tracking for every order.
The tracking number will be provided through your email address once your product is shipped.
Existing Order & Refund
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
Cancellations are only accepted within 60 minutes after an order is placed.
Please, if you have to cancel your order for any reason reach out to us immediately at our CONTACT page if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
We can do replacement or refund of the product purchased if the product is proven to be faulty or damaged. We will be responsible of our product since we really care about customers.